Refund policy

Our 14-day return policy stipulates that you have 14 days after receiving an item to request a return. Custom-made products cannot be exchanged. If you are dissatisfied or have found a defect, please contact us. 

To be eligible for a return, the item must be in the same condition as when you received it, must not have been worn or used, must have all labels attached, and must be in its original packaging. You will also need the receipt or proof of purchase.

To arrange a return, please contact us at contact@sentascostumes.com

Unstamped parcels will not be accepted. Items sent without a prior return request will not be accepted.

If you have any questions about returns, please feel free to contact contact@sentascostumes.com at any time.

Damage and problems
Please check your order upon receipt and contact us immediately if you notice any defects or damage, or if you have received the wrong item. This will allow us to assess the problem and find a solution.

Exceptions / non-returnable items
Certain types of items cannot be returned, e.g. custom-made products (e.g. special orders or personalised items). If you have any questions or concerns about a particular item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift vouchers.

Exchanges
The fastest way to ensure you get the product you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day withdrawal period for the European Union
Notwithstanding the above, for shipments within the European Union, you have the right to withdraw from your order or return it within 14 days without giving any reason. As mentioned above, the item must be in the same condition as when you received it, it must not have been worn or used, it must have all labels and be in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you whether or not the refund has been approved. If approved, you will automatically receive a refund via the original payment method within 10 working days. It may take some time for the bank or credit card company to process and display the refund.
If more than 15 working days have passed since the return was approved, please contact us at contact@sentascostumes.com.

Information on VAT under the flat-rate scheme in Italy
In accordance with Article 1, paragraphs 54-89 of Law No. 190/2014 (Italian flat-rate scheme), no VAT is charged on sales. Therefore, the prices quoted are final prices excluding VAT.
As a small business owner under the flat-rate scheme, I am not required to charge VAT and cannot issue invoices with VAT shown. Please note that tax may be levied on delivery to your destination country.